7. REACT CALLS

Hello_(Patients Name)_ ! THIS IS __(Your Name FRONT DESK)__ SPEAKING, I am CALLING FROM (Place of Business), the office of (Doctor's name).

I'M JUST CALLING TO SEE HOW YOU'RE DOING SINCE WE HAVEN'T SEEN OR HEARD FROM YOU IN A LITTLE WHILE. WE WERE JUST THINKING ABOUT YOU! HOW ARE YOU DOING?

(LISTEN FOR A ANSWER)

(TALK W/ PATIENT)

Well_(Patients Name)_, since we haven't seen you in a while I wanted to see when would be the next best time for you to come in and get treated. Would Tues or Friday work the best for you?(Give 2 options)

Note: ALWAYS Smile when talking with the patient on the phone. REMEMBER they can tell when you are not. USE THEIR NAME A LOT!

Example:

MA: Hello_(Stephanie)_ ! THIS IS __(Candice)__ SPEAKING, I am CALLING FROM (Montgomery Chiropractic), the office of (Dr. Smith).

I'M JUST CALLING TO SEE HOW YOU'RE DOING SINCE WE HAVEN'T SEEN OR HEARD FROM YOU IN A LITTLE WHILE. WE WERE JUST THINKING ABOUT YOU! HOW ARE YOU DOING?

HOW ARE YOU DOING? (LISTEN FOR A ANSWER)

(CONVERSATE W/ PATIENT)

Stephanie: I'm doing ok ...I have been busy with work and then my cat died and I was taking care of that and ..you know it has been hectic

Front Desk: I here you, it does get hectic at times..we have been thinking about you and saw that you were due for a checkup. _(Stephanie)_, since we haven't seen you in a while I wanted to see when would be the next best time for you to come in and get treated. Would today or tomorrow work the best for you?

(LISTEN FOR A ANSWER)

Stephanie: I'm not too sure about the time could I give a call back

MA: yes Our Phone number is (555)555-5555 (repeat this twice) and our email address is office@office.com (SPELL IT out for them slowly) Let us know when you know your schedule so we can reserve a time for you. Good talking to you and ...Are there any other questions I can answer for u?

Stephanie: No

MA: Ok Then I hope you have a great and Healthy day and we look forward to seeing you soon.

Note: give the patient the email address if you take appointment by email as well. Ask if there are any other questions they would like answered. Then end the call with a happy ending.

555 W. Montegomery

(555) 555-5555 (Repeat Twice at least)

www.office.com (SPELL IT)

E-mail: office@office.com (SPELL IT)