THE PATIENT - CALLS AND SAYS "I WANT TO CANCEL MY APPOINTMENT TODAY BECAUSE I'M STILL AT WORK".

CA- MARY, YOU CAN MAKE THAT APPOINTMENT FOR LATER ON TODAY OR WOULD TOMORROW JUST WORKS BEST FOR YOU.

PATIENT- I MIGHT BE ABLE TO MAKE IT IN JUST NOT SURE ABOUT IT YET, U KNOW WHAT TOMORROW WOULD BE THE BEST TIM

CA-WOULD MORINING OR AFTERNOON WORK BETTER FOR YOU?

PATIENT-I THINK THE MORINING WOULD BE THE BEST TIME IF I COULD HAVE THE .

CA- MARY I'II JUST SCHEDULE YOUR APPOINTMENT FOR THE SAME TIME TOMORROW, AND YOU CAN CALL ME AT WORK?

PATIENT- I AM FEELING FINE, THREFORE I WOULD LIKE TO COME IN JUST WHEN I'M HURTING?

CA- MARY CAN YOU HOLD A MIN PLEASE? IMMEDIATELY GET THE DOCTOR ON THE PHONE IF HE IS AVALIABLE. AVOID SAYING CAN YOU HOLD WHILE I PUT DR. SMITH ON THE PHONE.IF DOCTOR IS BUSY JUST LET THE PATIENT KNOW TO " LET US KNOW WHEN WE CAN HELP YOU." THEN LEAVE A MESSAGE FOR DR. SMITH WITH HER TELEPHONE NUMBER SO THE DR. CAN CONTACT THE PATIENT.