1. When a patient is new to our office greet them by knowing and using their name and schedule them

2. Make sure that they get a smile & the paper work

3. Ask for their insurance card and drivers ID

4. Make a copy of the ID and give them their ID back

TAKE THEM IN ONE OF THE WAITING ROOMS AND TELL THEM TO HAVE A SEAT AND DR. WEISZ WILL BE RIGHT WITH THEM.

5. Put there info into the computer

6. Make sure that the info is correct that you type into the info tech

7. File the person and the file cabinet

8. Let dr. weisz know that everything is all set with that patient

9. Ask patient did he/she find this ok

(WAIT FOR AN ANSWER)

Ø Keep repeation of the patient name so that they will feel welcome

Ø Give the patient a chance to ask any question that is thought of about our office or about the doctor and massage therapist great work.

Ø Let them know that they are important to our office and that we can make a difference in their life

Ø Ask them if they have any more question

10. Get their credit card from them and let them know the amount being taking off the card so that would not be asking question when they get their receipt back.

11. Ask them if they would like to schedule an appointment

WAIT FOR AN ANSWER

12. IF THEY DON'T SCHEDULE THEIR APPOINTMENT GIVE THEM AN APPOINTMENT CARD SO THEY WILL POSSIBLY HAVE A CHANCE TO CALL OR E-MAIL THEIR APPOINTMENT.

13. AGAIN TELL THEM IT WAS NICE MEETING THEM AND TO HOPE THEY ENJOYED THE CONSULTATION & MASSAGE.

14. WAIT FOR AN ANSWER

15. TELL THEM YOU WILL SEE THEM LATER AGAIN

1148 W. DIVERSEY PKWY

1-(773)598-5851

www.drweisz.com