SCHEDULING APPOINTMENTS

The patient scheduling is designed to be followed in very specific ways for very specific reasons. By memorizing the following steps you will ensure proper patient scheduling while making the patient feel comfortable and welcome. This is one of the most IMPORTANT tasks in the entire office because if we do not schedule them properly then we cannot help them...The person has to be scheduled for us to be able to help them with all of their aches and pains. This task needs to be practiced and seamless with the patients.

IMPORTANT POINTS:

Always give the patient choices in scheduling their appointment.

Use their Name A lot and Use "YOU" words

Be kind, genuine, friendly (just as our mission and values express)

*** most important : Remember, we have to schedule them in order to help them!

The best service and satisfaction is when we accommodate and schedule patients as soon as they can come in ie Trying to get them in the same day they call or the next day is best service.

Patient calls on the phone:

Staff: Good afternoon (morning, evening) Chiropractical Solutions & Massage this is Gertrude(use your name here of course) speaking how can I help you?

Patient: Hi, I would like to make an appointment to come in to see the Chiropractor and Massage therapist.

Staff: Of course! Can I get your name please?

Would you like me to look at later today or tomorrow for you?

Patient: Tomorrow

Staff: What time works best tomorrow?

Patient: What time do you have?

Staff: What would be the ideal time FOR YOU tomorrow?

Patient: What times do you have?

Staff: Do Mornings or Afternoons work best?

Patient: Afternoon

Staff: MARY (USE THERE NAME A LOT), Does early afternoon around 1pm work or later afternoon around 5pm work better?

- 9:30 or 10:30?

When the patient calls and states I would like to make an appointment. Response how long has it been since you seen the doctor?

PATIENT- I have never seen him.

That response will tip you off that this is a new patient.

1. May I ask your name please?

2. Would today or tomorrow work better?

A. MORINING AND AFTERNOON

B. EARLY OR LATE

C. MORINING- 9:30 OR 10:30 AFTER NOON- EARLY 2:30 OR 3:30-LATE 4:30 OR 5:30

3. PHONE NUMBER- HOME/ E-MAIL.

4. WHAT REFEREED YOU OUR OFFICE?

5. DO YOU KNOW WHERE WE ARE LOCATED?

THANK YOU CONNIE FOR CALLING WE LOOK FORWARD TO SEEING YOU TODAY AT 5:30

WHEN THE PATIENT CALLS AND STATES I WOULD LIKE TO MAKE AN APPOINTMENT.

RESPONSE: HAVE LONG HAS IT BEEN SINCE YOU SEEN A DOCTOR?

PATIENT: I SAW HIM LAST WEEK.

RESPONSE: SURE WOULD MORINING OR AFTERNOON BE MORE CONVENIENT FOR YOU?

PATIENT: MORINING

CA: WOULD 9 0R 10 WORK BETTER FOR YOU?

For the patient scheduling his multiple appointments, or change in appointments guide them by saying Mary, Dr. Weisz wants to see you three time a week. We like to make that Mon, wed, and Fri. our office hours are 9-6, would morning or afternoon be more convenient for you? Early or late Afternoon? Will 2 or 3 be best for you?

CA JOB: GET THEM IN EXPRESS TO CA MISSION TO HELP PEOPLE

DR JOB: KEEP THEM EVERY ONE SHOULD BE TREATED LIKE THEY FAMILY CARE

ABOUT THEY EXCHANGE IN ABUNDANCE.