THE PATIENT - CALLS AND SAYS "HELLO THIS IS MARY I HAVE A APPOINTMENT ON TODAY THAT I NEED TO CANCEL BECAUSE I'M STILL AT WORK AND I DON'T THINK I WOULD BE ABLE TO MAKE IT IN BY THAT TIME".

CA- HELLO MARY, I CAN GO HEAD AND CANCEL THAT APPOINTMENT FOR YOU OR I CAN MAKE THAT APPOINTMENT FOR LATER ON TODAY OR WOULD TOMORROW JUST WORKS BEST FOR YOU?
PATIENT- MARY - I MIGHT BE ABLE TO MAKE IT IN JUST NOT SURE ABOUT IT YET, U KNOW WHAT JUST GO AHEAD AND SCHEDULE ME FOR TOMORROW.
CA-WOULD MORINING OR AFTERNOON WORK BETTER FOR YOU? I ALSO HAVE A OPENNING FOR THE SAME TIME AS YOUR ORGINIAL APPOINTMENT TIME?

PATIENT-I THINK THE MORINING WOULD BE THE BEST TIME IF I COULD HAVE THE 9 A.M. TIME BUT I'M FEELING GOOD AND I'M NOT HURTING

CA- MARY I HAVE U SCHDULE FOR THE 9 A.M. APPOINTMENT TIME TOMORROW, AND IF YOU CAN COME IN LATER TODAY JUST GIVE ME A CALL AND WE CAN GET U IN.

PATIENT- OK BUT I AM FEELING FINE, THEREFORE COULD YOU TELL THE DOCTOR THAT I WOULD LIKE TO COME IN JUST WHEN I'M HURTING?

CA- MARY CAN YOU HOLD A MINATE PLEASE?
IMMEDIATELY GET THE DOCTOR ON THE PHONE IF HE IS AVALIABLE.
AVOID SAYING CAN YOU HOLD WHILE I PUT DR. SMITH ON THE PHONE.IF DOCTOR IS BUSY JUST LET THE PATIENT KNOW TO " LET US KNOW WHEN WE CAN HELP YOU."
THEN LEAVE A MESSAGE FOR DR. SMITH WITH HER NAME AND TELEPHONE NUMBER SO THE DR. CAN CONTACT THE PATIENT.