Ø CONSERVATION

There should be no discussion about sex, religion, or politics. Also leave any personal problems you may have at home.

Ø OFFICE HOURS

OFFICE HOURS ARE MON, TUES, WED THURS, FRI, AND SAT. YOU ARE EXPECTED TO STAY UNTIL THE LAST PATIENT IN THE EVENING LEAVES. It is ideal to ALWAYS have at one STAFF PERSONNEL TO ANSWER THE TELEPHONE.

Ø UNIFORMS

Uniform consist of khaki slack, to be provided by employee. The doctor will purchase to polo shirt and two oxford shirts for each employee. Tennis shoes or casual waling shows are acceptable. NO JEANS are acceptable.

Ø RESPONIBILITY

It is not my responsibility is never a response to be given. Everything is your responsibility in the office

Ø EATING

Eating during the office hours is not permitted. Especially at the front desk it is not permitted to have any snacks during patient's hours. Chewing gum is not permitted.

Ø No cologne or perfume is allowed to be worn in office.

Communication and relations with the patients

Ø PATIENT NEEDS ALWAYS COME FIRST

Patient comes here because they are in pain or ill health. We need to convey an atmosphere of warmth, cheerfulness, and friendliness.

Ø ALWAYS REMEMBER THEIR NAMES.

People consider themselves the most important person in the world; therefore we always use their first name, to let our patients know they are the most important person in our office. My own rule is to have each person say the patients name at least three times.

Ø EXTRANEOUS CONVERSATION MUST BE NON EXISTENT

With HIPPA guidelines it is a federal law prohibiting any employee to discuss, or give patient the impression that his or she case might become the subject of conversation with any other patient.

My own policy share specific cases w/ staff to conviction & get them emotionally involved w/ call backs.

THE CA SHOULD ALWAYS REPORT TO THE DOCTOR

Ø Positive comments by the patient about his/ her improvement, about any phrase of his or her care, or about the doctor himself should be relayed to the doctor at the staff meeting. Negative comments should be relayed immediately before the patient leaves the office. The doctor wants to have an open relationship with the patient and answer any questions they may have.This shows the patient that this office and its staff really care about the health and well-being of its patients.

Ø You SHOULD NEVER DISCUSS ANY HEALTH PROBLEMS WITH THE PATIENT

You are not qualified to answer any clinical question the patient may have. You cannot discuss any method of relief with the patient. Put the patient in an available room and immediately get the doctor, never allow the patients to leave until the matter is taken care of. If the patient makes a negative remark about his health, immediately put him in a room and get the doctor.

Ø WE ENCOURAGE YOU TO LEARN ALL YOU CAN ABOUT CHIROPRACTIC OR WHATEVER FIELD OF STUDY YOU ARE IN

It is important to learn all you can about chiropractic and its scientific approach to the restoration and maintenance of health.

Ø GRETTING PATIENT

DO NOT ASK WHEN GRETTING PATIENTS. HOW ARE YOU TODAY?

DO ASK WHEN GRETTING THE PATIENTS. HOW IS YOUR DAY?

Ø OFFICE APPERANCE

Making sure that the office is at its best it is never just one person job, but rather everyone's responsibility a clean and presentable place for business. It is just important to keep the patient reception room clean as well as the exam rooms and the front office.

In order to keep our office this way a few simple things should be done......

Ø THE EXAM ROOM NEEDS TO BE CLEAN DAILY

Adjusting table and therapy tables should be wiped down daily with a disinfectant. The trash emptied daily

Ø CLEAN THE REST ROOM AT LEAST TWICE A WEEK

The sink should be cleaned with a soft scrub cleaner. The toilet bowl should always have a deodorizer in it at all times. The cleaning supplies should be kept in storage closet.

Ø ALWAYS USE THE VACUUM CLEANER TWICE AWEEK

The office should be vacuumed before or after lunch. Never during business hours.

The reception and front office areas will be the patient's very first impression of the office, let's make it a good one!