CALL PATIENT 15 MIN AFTER SCHEDULED APPOINTMENT TIME.

CA- HI THIS IS CANDICE AT CHIROPRACTICAL SOLUTIONS AND MASSAGE , DR. WEISZ OFFICE

CA- MARY WE HAD YOU SCHEDULE FOR AN APPOINTMENT TODAY AT 10 IS EVERYTHING OK? WE ARE HERE UNTIL SIX I CAN RESCHEDULE YOUR APPOINTMENT FOR THIS AFTERNOON.

PATIENT- I CAN'T COME IN AT ALL TODAY

CA- WE CAN JUST MAKE THAT UP TOMORROW, WOULD MORINING OR AFTERNOON WORK BETTER FOR YOU?

Note : AVOID SAYING-CAN YOU RESCHEDULE THIS AFTERNOON OR TOMORROW?

AVOID SAING-WOULD YOU LIKE TO RESCHEDULE?

AVOID SAYING-WHEN DO YOU WANT TO COME IN?

PATIENT-I'M NOT SURE WHAT MY SCHEDULING IS, SO I WILL JUST HAVE TO CALL YOU.

CA- I'LL SCHEDULE YOUTOMORROW AT THE SAME TIME AND YOU AND YOU CALL ME IF THAT DOSEN'T WORK. TO MAXIMIZE YOUR IMPROVEMENT IT'S IMPORTANT FOR YOU TO STAY ON THE TREATMENT PLAN PLEASE DISCUSS THE TREATMENT PLAN WITH DR. WEISZ IF YOU HAVE ANY QUESTIONS.

NOTE: PATIENTS RARELY EVER CALL! DO NOT ALLOW THE PATIENT TO BE IN CONTROL OF THE CONVERSATION! IF THE PATIENT IS CONSISTENT WITH THE SCHEDULED APPOINTMENTS, TELL HIM OR HER "FOR YOUR MAXIMUM IMPROVEMENT IT IS IMPORTANT TO STAY ON THE TREATMENT PLAN LET DR. WEISZ KNOW, AND HE CAN DISCUSS THE TREATMENT PLAN WITH THE PATIENT.

CALL PATIENT 15 MIN AFTER THE SCHEDULE APPOINTMENTS, TME. IF ANSWER A MCHINE PICKS UP

YOU CAN LEAVE ONE MESSAGE ONLY. NOT ONE MESSAGE PER DAY. INFORM THEM OF THEIR MISSED APPOINTMENT TIME AND IF THEY WOULD LIKE TO RESCHEDULE THE APPOINTMENT JUST CALL THE OFFICE OR EMAIL.

CA- MARY THIS IS CANDICE WITH CHIROPRACTICAL SOLUTIONS AND MASSAGE WE HAD YOU SCHEDULE FOR AN APPOINTMENT AT 10:00. I HOPE EVERYTHING IS OK AND HAVE A GREAT HEALTHY DAY.

NOTE: AVOID SAYING- GIVE US A CALL BACK TO RE SCHEDULE. PATIENTS WILL NOT CALL BACK.

IF YOU DON'T CONTACT THE PATIENT THE FIRST TIME, CALL LATER IN THE AFTERNOOM. IF YOU ARE STILL UNABLE TO REACH THEM, WRITE THEIR NAME ON THE MISSED APPOINTMENT TRACKER. CALL FIVE WORKING DAYS LATER, AND CALL TWICE ADAY TO TRY TO RESCHEDULE THE PATIENT. DONOT RESHEDULE A PATIENT WITH A MEMBER OF THE FAMILY. YOU MUST TALK DIRECTLY W/ THE PATIENT. MAKE A APPOINTMENT LOG FOR DOCTOR TO CALL THE PATIENT.

CALL THE PATIENT AT WORK AFTER 2ND MISSED APPOINTMENT.