3. GREETING PATIENTS

First before the patient is ever seen by you, you need to do a couple of things:

1. Check to see what time their appointment is set up for.

2. Check their name so you can use it when they come in the office

3. Check to see if the patient is new to the office or an old patient.

The important thing SAY THEIR NAME, multiple times.

Look at the appointment book, ask, and try to memorize.

New people to our office, when they walk in we are going to.

-say their name

-hello patient name how are you doing today

Introduce myself, (actually listen for response)

- Did you find this ok

- Direct them - "go head patient name, this top sheet is for your personal information, and this other sheet is what's going on w/you and your body and the third sheet your aches or pain is affecting your daily activities."

- If you have any question asks.

- While they are filling it out ask for insurance card for records.

- Take information and tell them to have a seat.

- Go get doctor weisz and enter information into computer.